While I should probably wait until my replacement order arrives... I'll go ahead an put my $0.02 in as well...
I've bought quite a bit from LRG (and still do), however I have two cases of orders gone wrong. The most recent being the release of No More Heroes 1 & 2 Collector's sets (I've been a huge NMH fan since the original and even own the original imports for all the systems it came out on... so I pre-ordered the MEGA SET within the first 5 minutes of the announcement going live...) even bought the Orange LRG shirt based on the NMH logo... and paid the high shipping price that was required ($194.XX total w/ shipping) only to wait months and months and have the box arrive smashed and ripped open missing the t-shirt/collector's cards/flag bonus items, the game boxes themselves were still in the package and sealed, but badly crushed/creased.
Customer service, after many many back and forth exchanges finally was able to get me a replacement order for both games and the flag (supposedly, I haven't received the replacement package and its been over a month... I even had to email them asking for the status of the shipment a month after they told me the replacement had been ordered to ship...), but the t-shirt was said to no longer be available as that was limited and I am SOL on that, but that they would send me a LRG gift card as a refund for that... bummer.
This is the second time I've had an issue when ordering one of their t-shirts, as the first time I had ordered a Red LRG t-shirt (when they first started... so within their first 2-6 game releases maybe) and when they finally shipped the game that I had pre-ordered w/ that t-shirt, they didn't ship me the t-shirt that I had ordered with it. I had to email customer service and they then stated that they "no longer had any in stock" which was apparently because they don't hold stock for orders if you're ordering with a game that is a pre-order and they supposedly only fill orders when shipping, and they'd sold more shirts than they had made or something like that... which is trash, to be honest. Not to mention that they just didn't ship the t-shirt, they charged me money, and waited for me to email them asking "where is the shirt" before offering me a refund, when they knew they didn't even have the t-shirt to send me in the first place.
So anyhow, I'll update this post if/when I ever receive my replacement package, and hopefully it includes EVERYTHING that it should (minus the t-shirt obviously). I just wanted to get this out there since everyone else seems to have had nothing but positive experiences... and I've had 2 crummy experiences so far, one in the early days and one as recent as 2(?) months ago.
Sadly I have a bunch of pre-orders that I've already made in the time between ordering NMH 1 & 2 so hopefully those all work out okay (the last shipment came fine Shiren (Switch) & Panzer Paladin (Switch)), so wish me luck! However if the replacement for NMH 1 & 2 arrives missing the flag or cards, or another shipment shows up missing or damaged... I think I'll have to rethink ordering anything new from them in the future. Now I know a package being damaged isn't their fault (though they do want to charge you extra for boxes that still can be damaged...) but the t-shirt oversights are just bad business. Though I know you're all here for the games and not the t-shirts...
Best of luck to you all.