by Ghegs Sun Aug 15, 2021 2:33 pm
I've ordered 10+ games from them and everything has always been packaged really well and items have arrived without any damages. Shipping times (from when they've sent a mail that the item has shipped to when I have it in my hands) has varied between one and four weeks, but this is largely explained by how A) international shipping (from US to Finland in my case) since Covid started has generally been slower and B) it can sometimes take up to a week from the game to arrive in the country until it actually gets to me. Customs can be slow, and there's been EU-wide changes to the process that has made it slower still.
I've only had to contact their support once, and that was to get a free bonus item. That happened snappily without problems.
If there's any delays that LRG themselves could be at "fault" for, and I use the term loosely here, is that they can delay a release if they deem it necessary. If the Axiom Verge doublepack doesn't have any extras to it (like an OST or an artbook) that could delay the production and eventual release the odds of a delay are minimal, but it might still happen if the game itself has some issues that they want to wait for a patch for. If memory serves, they delayed their release of Panzer Dragoon physical version by three months or so because they wanted to include the important 1.3 patch in it, which improved framerate, fixed bugs and generally made the game a whole lot better. Some were annoyed by the delay, but I thought it was a good move.
So, yeah, I'd recommend them.