I could not find a dedicated Best Buy Thread; posting here for King Hill DVD order update with Gamestop Evil layout.
The GoodI had placed an order for some King of The Hill DVDs that were on sale for nine dollars off each season. A good price considering not available in the store and free shipping direct to my home!
The BadThe thick cardboard envelope arrived, but appeared too small to hold three DVD season sets let alone one DVD case. Upon opening the package, three music Heavy Metal CDs inside. I mean real hard core screaming heavy metal, I know Blue Oyster Cult but not these titles. As Hank Hill would say "Now that ain't right!"
The Best Buy site has no immediate communication for shipment errors though there is a worthless review box. This would not help in getting the DVDs while still on sale status. At the bottom of the page it did mention return product direct at the local store.
The UglyDue to the unusual circumstance of wrong order inside the mailer which included an invoice for another customer in a different city, I went to the store. The employee at returns along with her supervisor stated "not their fault" and that I would have to go back to the Best Buy online site!
The OutstandingI then requested a manager who saw the situation and cheerfully telephoned the Best Buy online order desk. After explaining the situation, she handed the phone to me for a confirm that I am the customer. At first, the order desk recommended just refunding the CDs to the store and place a whole new order.
A refund reorder would have a couple of issues.
1. The CDs received not same price as DVDs ordered and different UPCs.
2. Store did not carry the CD titles or King Hill DVDs in their local system.
3. DVDs online sale may expire, needed this processed today.
After I explained the issues, the order desk processed new orders one for each DVD; new shipments to be sent at no additional charge. I gave the music CDs to the store manager to process back. After getting home, confirmed what the online desk mentioned; a separate Email announcement for each title processed notating two day free express shipping. Now expecting multiple packages in the mail in a few days.
Thrown in to laugh off this mess.